J&J Moore Nationwide Van Lines

They were fantastic. I had been dreading moving out of my apartment in New York City for the past year and J&J made my entire moving process so incredibly easy. Every single person that I spoke to from the company was respectful, answered every single question I had (& I had a lot), broke absolutely nothing and had no hidden fees as most moving companies do. The prices were very reasonable and they made me feel so at ease throughout my entire move. I would recommend J&J Moore Van Lines to anyone who wants to make their moving process a breeze.

Move size: 1 Bedroom Home Service cost: $2350

All of the good reviews are fake. These people are as unscrupulous and underhanded as they come. They hand off your furniture to other companies spread all over the country, and by the time you realize how badly you've been ripped off they've insulated themselves from all responsibility. Each company blames the other. The ruthless liars we dealt with were named Jack Medvedev (out of Nashville), Nicholas Brown, Josh Miller and Gabby London (the worst liar of all) from Boynton Beach, FL. After they reel you in with a low-ball price and get your deposit, they begin adding so many charges that it ends being twice what you would pay with a reputable company. Without your knowledge they will mark everything on the pick-up list as chipped, torn or scratched. That way you have no recourse once you realized that they broke your furniture and failed to deliver some of it. They were such a nightmare I'm considering calling the attorney general to request an investigation.

Move size: 1 Bedroom Home Service cost: $3900

When I spoke with Peter on the phone, he was so helpful. He gave me so much insight into what to look for when moving and what to watch out for. I told him that I was going to need to know the moving times as soon as possible so I could purchase my bus tickets and plane tickets home. He told me not to worry and he would let the driver know. I appreciated it so much as a first time mover. A few days after I spoke with Peter, the driver called me and said they would arrive between 12 and 2 pm on my move day. I got my tickets and was all set. Then, I got a call the day before the move saying that they wouldn't be arriving until between 2 and 4 pm. I understand that things happen, so I wasn't that annoyed. Day of move, I get a call from my driver telling me he was unsure when he would be arriving, probably between 4 and 6. At this point, he tells me I better change all my plans for travel. I had to get a new bus ticket and the only reason I made my flight was because it was delayed. When they showed up, it wasn't till after 6 and the driver didn't really seem like he cared too much that he was late. On top of that, I told him if I was to go over space, to please let me know and I would just get rid of the couch or item. He didn't tell me and then came up and just laid it on me that my price was going to be 600 dollars more. I just don't understand why he didn't let me know. He didn't seem to care too much that he was so late or that he had asked me to change a flight because of his faults, on top of charging me so much more. They did a fine job packing the furniture and were nice enough, but it was not worth being that late and causing so much stress. I want to give you guys a higher rating because of how great Peter was, but the service I experienced was not up to par.

Move size: 1 Bedroom Home Service cost: $2618

Doing business with J&J Moore Nationwide Movers was a nightmare from beginning to end. The driver that picked up my furniture tried to extort additional money from me, saying that I owed more money than I had been contracted to pay. He was belligerent and rude.
One my furniture was on the truck the customer service person that was to be my contact from beginning to end wanted nothing to do with the problems.
I was given a delivery date of April 9th. That date came and went with no contact from J&J Moore Nationwide. I was the one that had to repeatedly call to find out where my furniture was. After several calls with never a returned call I received a voice message that my furniture would arrive sometime next week. I was told the driver would contact me 24 hours in advance.
On April 23rd with no advanced notice the driver called and said he would deliver today. I told him that I needed to have delivery before 2pm as I needed to leave to pick up my children from school. He said he could not be there by 2pm and I would have to put everything in storage and pay for a redelivery.

I ended up having someone wait at my home to get delivery. The furniture arrived with little packing around it or protection. A rocking chair that had belonged to my Grandmother and had great sentimental value arrived broken with on leg off and the wood on that leg with a 6 inch chip of wood missing. There was also a table that was missing.

When I contacted the "Customer Service" agent that told me she would see my move through from beginning to end, was unavailable. She only responded to my calls and emails via email that said," you will have to file a claim and we don't handle claims. You will have to contact the moving company." That is interesting because I thought they were the movers.

After many calls, emails, the driver delivered my table.

It is not May 11th and I still have not received claim information. When contacting the "Customer Service " (Gabby London) I was sent a generic link for MovingClaims.net.

Do Not use this company. They have awful Customer Service and your furniture/goods will not be safe.

Move size: Partial Move Service cost: $1800

Firstly, this is a broker-not a moving company.


When I signed the paperwork and Todd made his call he stated that he would be my rep for the duration of my move and to reach out to him with any questions or concerns-although it seems as soon as I signed the paperwork he went on vacation and have been nowhere to be found.

I have moved four times in four years. This has been by far the worst experience. I received an initial quote for 2300 on a one bed one bath apt.. I did forget two coolers and a rug and paid the initial deposit taking it to $2700. I had a requested move date of Thursday the 9th or Friday the 10th. The movers called and asked if they could pick up early-on the 8th.
I granted that.

The moving company came-packed up all my belongings and put them on the truck then came in and told me it would be an additional $800 and a $150 “bulky fee.” I have since contacted the DOT and the BBB and was told this was illegal. I was supposed to received a revised estimate upon arrival before anything was packed up or loaded. With that additional $800 that I am disputing with the BBB and DOT-I could have rented a uhaul and done this all myself AND gotten my things that I still don’t even know where are.

Today is the 19th and I have still not only not received my belongings but cannot get a date on when they will arrive. I was told “there was no room on the truck.” You said on the phone it can take up to 14 days BUT I would be getting them the following week. That too, was not true. Now nobody is returning emails or phone calls. I cannot get a response on where my things or or an ETA two weeks after they picked it up. Do yourself a favor and choose anyone else other than J&J.

Move size: 1 Bedroom Home Service cost: $2700

DO NOT AND I MEAN DO NOT USE THIS COMPANY!! They are a broker and will not let you know until after you have already paid a deposit. My move was an absolute nightmare! They set me up with a shady company called American Eagle Moving & Storage and I didn’t know until the day of the move. This so called business has no work ethics, integrity, customer service, and no sympathy whatsoever for what they have done! They called me the day before my move and raised my weight by 300 lbs and charged me an extra $400! Needless to say my items came back 564 lbs UNDERWEIGHT! They say you will get your money back for the difference which they only gave me the .55 per pound, but they won’t give you back all the binding fees that they add in there! They tried to then give me the price they first quoted me but that was still for a weight that was much more than what my stuff actually weighed! A lot of my items got broken and damaged! All the good reviews have to be fake or friends of the company! I will be getting a lawyer for what has happened to me. I am going to social media! News outlets! Anything to let people know not to use this company! J & J Moore has screwed over the wrong customer! HEED MY WARNING DO NOT USE THIS COMPANY THEY ARE SCAMMERS! THEY WILL BAIT AND SWITCH YOU, AND SET YOU UP WITH A COMPANY THAT ARE SCAMMERS TOO! I will be writing a review about American Eagle moving as well!!

Move size: 2 Bedroom Home Service cost: $2400

J&J Moore Nationwide are not movers! The represent themselves fraudulently. The are actually a broker that sells your move. They take no responsibility and offer no help. CONTACTS THAT I WORKED WITH: GABBY LONDON, PETER LIPTON
DO NOT DO BUSINESS WITH THIS COMPANY.
They consistently use a moving company in NJ call Rapid Relocations.
Rapid Relocations employs drivers that will try and shake you down for additional money and make threats. They charge you extra for boxes and packing but do not tell you until everything is on the truck and threaten to hold your belongings. They do not pay for any damage.
DO NOT DO BUSINESS WITH THIS COMPANY.

Move size: Partial Move Service cost: $1555

This will be a long review and I will be including verbatim quotes throughout the process to emphasize my point. I moved from Augusta, GA to Denver, CO. Through J&J Moore, I was lied to, extorted, and then ignored. I will provide exact names as well with as much detail as possible. To start, before signing with them, I spoke to Todd Pierce. He is what you would call a great salesman. A liar. I explained in detail my previous moving experience where I moved from CA to FL and a company quoted me one price, loaded my belongings, and then upped the cost significantly when I had no choice. He assured me this would not happen. Per emails on March 27th "Great! Also, is there any way it could end up being more or less than the quote provided? I don't have very many large items, so I doubt it will reach the 2,000lb estimate. Thanks!" Todd P replied "Not more ever as section 9 states in my contract. Possibly less because I overestimated a little over the 2000 lbs. Although, if you try to sneak an elephant or something like that on the truck it's not going to fly just saying." On March 28th, he reached out to see if I had decided and I said I was still considering quotes. He stated "That's fair but like I said I've been doing this for 9 yrs. Just make sure you get a contract like ours that states no hidden fees or up charges. I know what people do in this business and they give you a low price and make up for it during the move when they have your stuff. Also know you can pay less because of weight not more. In addition, I don't think you are going to find someone to deal with that is as much fun as me. I should charge more just for that. Let me know. Have a great day!" On April 4th, I made the mistake of signing with J&J Moore with a quote of $1,826 for 2,062lbs. I paid a $543 deposit with a pick-up date 6/6 or 6/7. Note. I have a 2-bedroom apartment, living room, NO dining room and minimal belongings. At this point, Todd P. disappeared. He minimally responded to emails and needless to say his sales pitch was to get me to sign and then his effort and promises were done. He put me in touch then with Gabby London. I will get back to her shortly. On June 1st, a few days prior to the movers appearing, I was called by Travis Scott. He told me he was the person who would cover all my belongings to make sure everything was on the list. I provided him my updated inventory and he said that he wanted to up my weight to 3,000lbs at $2,700. I was ASSURED that if my weight was below this, I would not pay it. I had several companies come out and tell me they would be shocked if I reached 2,000lbs. But I (naively) figured, that it was fine because worst case I pay more up front and owe nothing later down the line. I agreed to this and paid another $300 (at this point J&J Moore had $843). I was told I would receive a call at least 24 hours in advance to schedule the move. At 7:08am on 6/5 (note. pick up was supposed to be 6/6 or 6/7 and this is the first call EVER), I received a call from USA moving (aka Five Star moving) saying they were in Atlanta and would be there in 2 hours to pick up my belongings. At this point, I had to rush to finish packing. 10 minutes later, I get a call from "Alex" who owns USA/Five Star Moving, who says they will be there in a few minutes and that they do not have another day available. I explain what the driver said about 2 hours and he said "if that's what they said go by that." I rush to finish packing and 3 hours later the movers show up. After looking at my belongings, they keep talking in "cubic feet" I say that I want it based on weight and explain despite having 35 boxes, several are filled with comforters and pillows and take up more space than they weigh. After arguing for a while, they agree to weigh it the next morning and write "requested weight" on the documents. They then say that because I am requesting weight, they estimate the weight as 4, 788lbs and up the price to $4,288 Again I am told I will only pay for what it weighs. At this point, I have no choice as I have to move and agree as long as it is going to be weighed. At this time, I realize that they already have a previous pick up in there which was likely based on cubic feet and get confirmation that those items will be removed prior to mine being weighed. As I at this point feel uncomfortable, I call Gabby London as they are loading my belongings. She assures me that not only will they weigh it before heading to Colorado, but that she is going to make sure they weigh it "in front of you prior to drop off in Denver." Okay, I feel a little better. I still feel nervous, but somewhat comforted as I know my belongings are not close to 4,788lbs. The next day, I am at the pool with my friend Lindsey who was privy to the pick up as well as this phone call. On the phone is "Alex" again who says he hears I am unhappy about the increase in price. I explain that as long as it is weighed in front of me as I was promised by Gabby at J&J, I will pay the .60cents/lb. that was on the initial contract. He tells me that J&J have no control over anything and that they are not weighing my belongings. I say that he has to weigh my belongings and he tells me that he doesn't not have to do anything as he owns the company. He tells me that I included items that were not on the initial inventory and that if I want it to be weighed he will place those items on the side of the road and I can move them myself. Clearly this is not feasible. He threatens me saying that he has all of my belongings at this point and he was right. I have no ground. I felt extorted and threatened. I call Gabby who says she will call Alex and get back to me. After 30 minutes and no call, I call her back. She says "I really tried for you but he is not willing to weigh it. There is nothing I can do." I'm sorry but isn't that your ENTIRE purpose?! Otherwise why did I just pay J&J $843?? To find a horrible extortionist I could have easily found myself? Gabby then yells at my friend who tries to explain my side after I start crying, feeling utterly helpless and hangs up on us. At that point I call my lawyer. I won't go into detail there as I am currently in process of creating a case against J&J. He advises me to not do anything until I have my belongings as it is clear J&J is not looking out for my interest and has no control over USA moving. I get my belongings two weeks later. Some damage, overall cost of $4,288. My items were never weighed and my bedroom set was broken. On June 21st, I reached out to Gabby to file for damages and received an email that "I will provide you with the claims information for STARUSA, they are liable for all damages or missing items. Claims will need to be filed with them." I have emailed her twice with no response and have not been sent any claims information.
I included all this information as I believe it is important to understand that Todd Pierce, Gabby London, and Travis Scott at J&J Moore Nationwide will lie to you at any cost and not be held responsible in any way for their actions. Luckily, I completed almost majority of communication through emails. So, I have documentation of their lies and extortion. Not everyone has this proof. I will be happy to provide email documentation for anyone with any questions. I was worse than I ever could have expected and I think it is terrible this company is not held to any responsibility. Please do not believe any of their lies and go with LITERALLY any other company. I believe it would be difficult to do any worse. See below for timeline
Quoted $1,826 for 2,062lbsincreased to $2,700 for 3,000lbsincreased to $4,288 for 4,788lbs.

Move size: 2 Bedroom Home Service cost: $4288

Absolute nightmare. J&J Moore choose an absolute terrible company to facilitate the move for me and did not help at all with the consequences after my items were picked up and never fully received. J&J Moore selected Radius moving & Storage. Radius picked up my items and had me sign a bill of lading of another company's that they stole (Quest Moving). After leaving with my stuff they told me they were going to split the deliveries in to two. The first delivery arrived in 4 days. The second delivery had yet to come and it has been 70+ days since pickup. The second delivery happens to hold our most expensive items. I have been told certain delivery dates almost 10 times now only to find out there was a new excuse. The company has promised to send a small check for the late fees and still deliver the items but it has been three weeks since Radius told me they sent the check and I have not received it yet. Through out this entire nightmare with Radius, J&J Moore has done nothing to help. They’ve constantly stalled and told me I have had nothing to worry about and even called my fiancé a b** when Justin thought that we were on hold. Please do not make the same mistake I did and do not allow this company to find you a truck.

Move size: 1 Bedroom Home Service cost: $500

First let me say .. whatever you do , do NOT use this company!! They are absolute scam artists and crooks. My brother was planning a cross country move from Texas to NJ . Everything seemed to be going fine until the mover never showed up ! My brother then called and asked for a refund for services not rendered. They said they would have to call him back . And as you can guess no call back . My brother then calls again and a young kid answers and tells him , he isn't getting his money back . These people are a total scam !! Do not be fooled by the good reviews!! Now out thousands of dollars and have to pay for ANOTHER mover .

Move size: 2 Bedroom Home Service cost: $3300

First off, UNDER NO CIRCUMSTANCES SHOULD YOU USE THIS COMPANY! It is a rogue mover and the other positive reviews here are fake.

Specifically, Todd is a shiny salesman who said he "overestimated" my move and promised me that it would not cost more than $2800 for my 1 bedroom apartment. He talks slick but he is a liar. The moving company arrived and said it would be $7600 after all of my stuff was loaded on the truck! What's more is that J&J Moore was not upfront about them just being a "broker" and they hired another company, Rapid Relocations LLC based out of New Jersey to actually move my stuff. They were also awful and broke a large portion of my stuff and smashed a door.

Todd also said that it would be delivered in less than 14 days from pickup on the phone.. in actuality, it arrived on day number 30. When I called their office Gabby said she would look into the paperwork and see if there was anything to be done about the cost. She never contacted me back. I called many times and they refused to help. Overall, this company is a scam and PLEASE DO NOT allow yourself to make the same mistake I did.

Move size: 1 Bedroom Home Service cost: $7600

This company did not meet even the lowest standard of moving. They quoted me 1 price and then a few days later, doubled the original price by saying that the gentleman who talked to me originally had not priced it correctly. By then I had already put a down payment of almost $1000 and could not afford to lose that money. Neither of the gentlemen who talked to me mentioned that they were brokers and not actual movers or I would not have engaged them. I had heard that brokers would take you to the cleaners and this was true. My move was delivered 10 days after the legal due date. And during that time, J&J Moore did not have any idea where my belongings were. I asked them for some reimbursement for the days that they went over the guarantee and their only answer was that I would have to call the actual moving company. They took no responsibility for the disastrous move that caused the loss of a 100 year old antique baby cradle, damage to all of my furniture that did show up and complete shattering of all my mother's china which I valued dearly. The gentleman who delivered my household goods indicated that the heavy large boxes had been dumped on top of the boxes marked "FRAGILE" that I had packed. He found my belongings in a rental storage area in Minnesota and supposedly that was all that was there. The damage done to my furniture that did arrive had gouges, tears, legs and rockers broken off and many of the boxes were ripped open with clothes, papers and books spilling out everywhere. Quite a few of my boxes did not arrive but I got furniture and boxes that belonged to someone else. (I feel sorry for those people as they were certainly missing their items.) There was no bill of lading when I received my belongings so I could not note the damage as the furniture was delivered. Also a lot of the boxes and furniture did not have the stickers on them that were supposed to match up with the original inventory. I have made many moves during my lifetime of 74 years and I have never come close to losing so much and having so many of my belongings lost or ruined. The antique chairs I had cannot be repaired as they were too damaged. It has taken me a while to face this horrendous move and file the claim (which took me weeks to compile). I have been devastated as I had to review all the damage, come up with prices (when so much was valuable and also sentimental) and try to move on. Overall, it was one of the most disastrous moves I have ever experienced -- and no one I know has had such a bad experience. There was nothing good about it. The people at J&J Moore Moving were not at all helpful and I am just overwhelmed that such a bad move could occurl. It cost me over $5,000 and I lost much of that in the move. I would NEVER recommend this company for anything. I do not have any photos to add as I had to turn them all in for my claim for damage.

Move size: 1 Bedroom Home Service cost: $5800

My relocation could not have gone smoother.

They gave me a competitive quote and sent an amazing staff to help me move. They came to my house exactly within the window they said they would. Communication was great. They messaged me before and during my move to see if everything was ok. The team was very organized and professional. I even overheard the senior staffer teaching his crew a lot of tips to help them improve.

There was construction work going on at the place I was moving to and that had me worried but they navigated it like champs. Price was very affordable considering the requirements of the job.

Move size: 3 Bedroom Home Service cost: $1200

I originally spoke on the phone with a man named Joe, he was very kind and professional and gave me a price that was almost half of what I had been quoted by another company. They called me before the move to make sure I understood everything and notified me that they would give my cell number to the movers so that I could reach them directly. 2 days before the move, I received a call from the mover, Sal, asking if they could move me in early, that day. I was at work and couldn't even move into my new apartment yet. This happened 2 more times, getting calls asking if they could move early, which I could not. They day they picked up my stuff from the storage unit, they told me that they would have to charge me $250 extra, insisting it be paid in cash, since my unit was more than $75 feet from the door. I called J and J and they said "We don't have anything to do with the movers, if that's what they're saying that's what you'll have to pay" I negotiated this to $150. This behavior continued, adding more and more to the cost as we went along. I was supposed to pay $610 at move in, they said I was to give them $1000, it was ridiculous. The whole process added stress to an already stressful moving time. The guys dropped my stuff, their truck barely started (which they laughed about when I brought it up to them) and were all around disrespectful. When I tried to get in touch with Joe again, I was told "He doesn't even have access to your files anymore" whatever that means. The whole company is a scam, don't put yourself through this.

Move size: Studio Service cost: $2500

This company is a complete fraud!! They admitted to not properly recording my inventory, but because it was their fault I had to pay $1000 more than what was originally quoted. I already have a lawyer on this and it's highly illegal what they did- it's called Bait and Switch. For those that want to file a formal complaint along with me, report them to the Federal Motor Carrier safety administration, also report them to state regulatory agencies and BBB- let's take their illegal ethical practice down together! Also, Joe and Gabby are complete liars and FRAUDS. DO NOT DO BUSINESS WITH THEM- A COMPLETE SCAM. FEEL FREE TO CONTACT ME- I WILL SUPPORT YOUR CLAIM. ALSO, ALL OF THEIR GOOD REVIEWS ARE DONE BY THEM- USED FROM THE SAME IP ADDRESS.

Move size: 2 Bedroom Home Service cost: $2600

They were fantastic. I had been dreading moving out of my apartment in New York City for the past year and J&J made my entire moving process so incredibly easy. Every single person that I spoke to from the company was respectful, answered every single question I had (& I had a lot), broke absolutely nothing and had no hidden fees as most moving companies do. The prices were very reasonable and they made me feel so at ease throughout my entire move. I would recommend J&J Moore Van Lines to anyone who wants to make their moving process a breeze.

Move size: 3 Bedroom Home Service cost: $7500