J&J Moore Nationwide Van Lines

All of the good reviews are fake. These people are as unscrupulous and underhanded as they come. They hand off your furniture to other companies spread all over the country, and by the time you realize how badly you've been ripped off they've insulated themselves from all responsibility. Each company blames the other. The ruthless liars we dealt with were named Jack Medvedev (out of Nashville), Nicholas Brown, Josh Miller and Gabby London (the worst liar of all) from Boynton Beach, FL. After they reel you in with a low-ball price and get your deposit, they begin adding so many charges that it ends being twice what you would pay with a reputable company. Without your knowledge they will mark everything on the pick-up list as chipped, torn or scratched. That way you have no recourse once you realized that they broke your furniture and failed to deliver some of it. They were such a nightmare I'm considering calling the attorney general to request an investigation.

Move size: 1 Bedroom Home Service cost: $3900

They were fantastic. I had been dreading moving out of my apartment in New York City for the past year and J&J made my entire moving process so incredibly easy. Every single person that I spoke to from the company was respectful, answered every single question I had (& I had a lot), broke absolutely nothing and had no hidden fees as most moving companies do. The prices were very reasonable and they made me feel so at ease throughout my entire move. I would recommend J&J Moore Van Lines to anyone who wants to make their moving process a breeze.

Move size: 1 Bedroom Home Service cost: $2350

When I spoke with Peter on the phone, he was so helpful. He gave me so much insight into what to look for when moving and what to watch out for. I told him that I was going to need to know the moving times as soon as possible so I could purchase my bus tickets and plane tickets home. He told me not to worry and he would let the driver know. I appreciated it so much as a first time mover. A few days after I spoke with Peter, the driver called me and said they would arrive between 12 and 2 pm on my move day. I got my tickets and was all set. Then, I got a call the day before the move saying that they wouldn't be arriving until between 2 and 4 pm. I understand that things happen, so I wasn't that annoyed. Day of move, I get a call from my driver telling me he was unsure when he would be arriving, probably between 4 and 6. At this point, he tells me I better change all my plans for travel. I had to get a new bus ticket and the only reason I made my flight was because it was delayed. When they showed up, it wasn't till after 6 and the driver didn't really seem like he cared too much that he was late. On top of that, I told him if I was to go over space, to please let me know and I would just get rid of the couch or item. He didn't tell me and then came up and just laid it on me that my price was going to be 600 dollars more. I just don't understand why he didn't let me know. He didn't seem to care too much that he was so late or that he had asked me to change a flight because of his faults, on top of charging me so much more. They did a fine job packing the furniture and were nice enough, but it was not worth being that late and causing so much stress. I want to give you guys a higher rating because of how great Peter was, but the service I experienced was not up to par.

Move size: 1 Bedroom Home Service cost: $2618

Doing business with J&J Moore Nationwide Movers was a nightmare from beginning to end. The driver that picked up my furniture tried to extort additional money from me, saying that I owed more money than I had been contracted to pay. He was belligerent and rude.
One my furniture was on the truck the customer service person that was to be my contact from beginning to end wanted nothing to do with the problems.
I was given a delivery date of April 9th. That date came and went with no contact from J&J Moore Nationwide. I was the one that had to repeatedly call to find out where my furniture was. After several calls with never a returned call I received a voice message that my furniture would arrive sometime next week. I was told the driver would contact me 24 hours in advance.
On April 23rd with no advanced notice the driver called and said he would deliver today. I told him that I needed to have delivery before 2pm as I needed to leave to pick up my children from school. He said he could not be there by 2pm and I would have to put everything in storage and pay for a redelivery.

I ended up having someone wait at my home to get delivery. The furniture arrived with little packing around it or protection. A rocking chair that had belonged to my Grandmother and had great sentimental value arrived broken with on leg off and the wood on that leg with a 6 inch chip of wood missing. There was also a table that was missing.

When I contacted the "Customer Service" agent that told me she would see my move through from beginning to end, was unavailable. She only responded to my calls and emails via email that said," you will have to file a claim and we don't handle claims. You will have to contact the moving company." That is interesting because I thought they were the movers.

After many calls, emails, the driver delivered my table.

It is not May 11th and I still have not received claim information. When contacting the "Customer Service " (Gabby London) I was sent a generic link for MovingClaims.net.

Do Not use this company. They have awful Customer Service and your furniture/goods will not be safe.

Move size: Partial Move Service cost: $1800

My relocation could not have gone smoother.

They gave me a competitive quote and sent an amazing staff to help me move. They came to my house exactly within the window they said they would. Communication was great. They messaged me before and during my move to see if everything was ok. The team was very organized and professional. I even overheard the senior staffer teaching his crew a lot of tips to help them improve.

There was construction work going on at the place I was moving to and that had me worried but they navigated it like champs. Price was very affordable considering the requirements of the job.

Move size: 3 Bedroom Home Service cost: $1200

I originally spoke on the phone with a man named Joe, he was very kind and professional and gave me a price that was almost half of what I had been quoted by another company. They called me before the move to make sure I understood everything and notified me that they would give my cell number to the movers so that I could reach them directly. 2 days before the move, I received a call from the mover, Sal, asking if they could move me in early, that day. I was at work and couldn't even move into my new apartment yet. This happened 2 more times, getting calls asking if they could move early, which I could not. They day they picked up my stuff from the storage unit, they told me that they would have to charge me $250 extra, insisting it be paid in cash, since my unit was more than $75 feet from the door. I called J and J and they said "We don't have anything to do with the movers, if that's what they're saying that's what you'll have to pay" I negotiated this to $150. This behavior continued, adding more and more to the cost as we went along. I was supposed to pay $610 at move in, they said I was to give them $1000, it was ridiculous. The whole process added stress to an already stressful moving time. The guys dropped my stuff, their truck barely started (which they laughed about when I brought it up to them) and were all around disrespectful. When I tried to get in touch with Joe again, I was told "He doesn't even have access to your files anymore" whatever that means. The whole company is a scam, don't put yourself through this.

Move size: Studio Service cost: $2500

This company is a complete fraud!! They admitted to not properly recording my inventory, but because it was their fault I had to pay $1000 more than what was originally quoted. I already have a lawyer on this and it's highly illegal what they did- it's called Bait and Switch. For those that want to file a formal complaint along with me, report them to the Federal Motor Carrier safety administration, also report them to state regulatory agencies and BBB- let's take their illegal ethical practice down together! Also, Joe and Gabby are complete liars and FRAUDS. DO NOT DO BUSINESS WITH THEM- A COMPLETE SCAM. FEEL FREE TO CONTACT ME- I WILL SUPPORT YOUR CLAIM. ALSO, ALL OF THEIR GOOD REVIEWS ARE DONE BY THEM- USED FROM THE SAME IP ADDRESS.

Move size: 2 Bedroom Home Service cost: $2600